Frequently Asked Questions

What if my customers are only shipping to one address?

If only shipping to one address, the checkout process on your website does not change. Only if your customer selects the “Ship to Multiple Addresses” toggle button on your cart page will Multiship’s multiple shipping address checkout be triggered.

How do I install Multiship?

Click here to go to the installation page from Shopify. Contact us for more information, or if you need help configuring the app after installation.

Can I customize the look of Multiship to fit in with the style of my website?

Yes, you can. If you are working with a developer, or know CSS, customizations to the look of the app are simple. Get in touch if you would like more information on styling!

How long does it take to install?

Installation of Multiship is now automatic, and can be live on your store in a matter of minutes. Please see our configuration tutorial for best practices in setting up Multiship for your store.

I use a 3rd party shipping app. Will that work with Multiship?

Yes. Apps like ShipStation, ShippingEasy, and Shippo, work perfectly with Multiship with no change to your current order fulfillment process.

Multiship automatically cancels the initial order from your customer, and then recreates orders per shipping address. This initial ‘canceled’ order is purposefully not exported to your 3rd party shipping app, as it is not meant to be fulfilled. Only the orders meant to be fulfilled are exported, ensuring compatibility.

Does Multiship work with my current fulfillment process?

Absolutely, Multiship was engineered to integrate with your current fulfillment process. There is no change to how you fulfill orders. 

This includes compatibility with 3rd party shipping fulfillment apps such as ShipStation.

Please see this tutorial on fulfilling multiple shipping address orders from your Orders dashboard.

Does Multiship work with Subscriptions or Recurring Orders?

Multiship is not compatible with Subscription based orders or Recurring orders. This is because both Multiship and your Subscription or Recurring orders app have to take over the checkout process, meaning that either one or the other has to take precedent. It is a limitation of the platform that they are not compatible.

How does Multiship charge for shipping to multiple addresses?

Shipping charges to multiple addresses are calculated for each address in the same way as if each were a separate order. As your customers proceed through the checkout process, they will see their order broken up into suborders, each with its own associated shipping charge.


These charges are taken directly from your defined shipping rates, so there’s no need to enter them again.

Still have questions? Contact Us