Configuring Order Confirmation Email Templates for Multiple Shipping Address Orders

By default, Shopify’s native order confirmation template includes a View order call to action. If a customer checks out using multi-shipping and clicks this link, the order may appear canceled. This is expected behavior for parent orders.

To address this, we have created a custom order confirmation template that you can copy and paste, then merge with your own changes. This template replaces the View order call to action with Visit shop for any order tagged with ms_order and breaks the order down by destination.

To find your order confirmation template, go to:
Shopify Settings > Notifications > Customer notifications > Order confirmation > Edit

Pro tip

You can visit any order in Shopify, scroll down to the order timeline, find the order confirmation notification, click View email, and resend it. You can send it to your own email address. This always resends the latest version of your order confirmation template.

Warning

Following the instructions below will overwrite any existing customizations in your Order Confirmation template. If your template is customized, you must manually incorporate those changes. We cannot support third-party customizations.

Option 1 – Copy and paste the entire template

Copy and paste the prebuilt order confirmation email template from the link below:
https://github.com/GistApps/multiship-email-template/blob/main/order-confirmation.liquid

Option 2 – Copy only the conditional statement

{%- liquid
  assign ms_order = false 
  for tag in order.tags
    if tag == "ms_order"
      assign ms_order = true
    endif
  endfor
-%}

{% if ms_order == false %}
<!-- Content to hide in initial multiple shipping address email -->
{% endif %}

{% if ms_order == true %}
<!-- Content to show in initial multiple shipping address email -->
{% endif %}

Optionally disable notifications for follow-up orders

Go to the Giftship dashboard > Configuration.
Scroll to Order Processing and enable Disable notifications for follow-up orders.